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Troubleshooting

AquaTru Connect Smart App

  • AquaTru Connect App Troubleshooting tips
  • How to set up your AquaTru Connect smart app account

AquaTru and AquaTru Connect

  • Why does my AquaTru or AquaTru Connect countertop sometimes turn off during the filtering process?
  • What is descaling?
  • How do I clean algae or mold found in the closed areas of the water dispenser on the clean water tank?
  • Why won’t my AquaTru turn on (brand new unit), or why was it working and no longer will turn on (no lights on the display)?
  • Why won’t AquaTru turn on after I changed my filters (or washed the tanks)?
  • Water is leaking down the side of the clean water tank handle
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At AquaTru, we're on a mission to bring clean water to everyone through effective and affordable solutions. Because we believe an optimized life starts with access to pure water.

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